We at POP THE LABEL are always working to improve your online purchasing experience. With a few exceptions where our delivery partners might not be able to fulfill, we accept orders from anywhere in the world. Please verify at the checkout whether shipping is available in your nation or region. Our manufacturing facility is in Jaipur, Rajasthan, processes all of our orders.

CANCELLATION POLICY

The shipping address entered at order checkout will be used to dispatch the deliveries.

• Orders for COD/Prepaid can be canceled within 12 hours of placement directly through our website. The payment will be refunded in next 4-7 days.

• In case, you wanted to raise request for the cancellation other than website, please WhatsApp at 9111526272, or by email at care@popthelabel.com

 

RETURN POLICY

• We don't accept returns or refunds for any items once they've been sold. They can be exchanged with new ones in a larger or smaller size.
  

• If a customer receives a torn or damaged package from our logistics partner, we ask them to refuse it and send a video of the torn package to care@popthelabel.com as soon as possible.

 

EXCHANGE POLICY

Orders of apparel are eligible for exchange as per the below criteria: 

• Only for size-related issues or in rare cases, where you receive a wrong or damaged product. You may write to us at care@popthelabel.com within 1 working days or 24 working hours of delivery to request an exchange.

• The Customer has to bear the expenses of both forward and reverse logistics for the exchange.

• Only if the original packaging and tags are intact & the product is not used or washed. 
  
  
• Only if they have been purchased from our website. For our products purchased from third-party sites/marketplaces, the customer is requested to refer to their specific terms & conditions.
  
  
• Only one exchange request will be acceptable unless it's a wrong or damaged product. 

Your purchase order will not be eligible for exchange in the following cases:

• Special bulk orders and customized items are not eligible for refunds or exchanges.
  
  
• The order could not be eligible for exchange if there are any minor problems, such as a pulled or loosened tassel or a damaged button or zipper.

• We take care to display the clothing's true colour as accurately as we can. However, there may be a 10-12% colour discrepancy due to the different screen resolution/display settings of the customer's device and the camera lights. Therefore, mentioning colour disparities won't be a valid exchange requirement.

 

EXCHANGE PROCESS

• Upon receiving the product at our warehouse, it will be sent to the quality test department where it undergoes a thorough inspection. After we receive a go-ahead from the inspection department, our order management team dispatches a new piece in the desired size to the customer. 
  
  
• In certain circumstances wherein the replacement for the required garment is not available due to some reason, we inform the customer of the same and issue a credit note for the full amount of the product. For credit note usage, please refer to our Order & Payments section.

PAYMENT TERMS

• We accept payments using all major debit and credit cards, net banking, as well as well-known eWallets and UPI.

• Additionally, we provide a Cash on Delivery (COD) payment choice. However, you can check for COD during the checkout process for some Indian pin codes. Please note that we offer the Cash on Delivery option for the maximum of ₹5000 total order value.

• Any credit notes granted for returns or exchanges must be used in their entirety within 90 days of email receipt. Please note that the credit note is only applicable for use on our official website.

  

SHIPPING & DELIVERY

We really strive to provide you with a speedy and hassle-free shipping service. To dispatch your goods, we collaborate with authorized and dependable courier partners. However, delivery times can differ depending on the goods. Please verify each product's expected delivery date on the page with the product descriptions. We provide free shipping within India for all Prepaid & Cash on Delivery (COD) orders. 

 

DELIVERY TIMELINES 

• When an order is confirmed, we work to dispatch within 2 to 5 days.

• An individual tracking identity number is sent to the consumer through SMS on their registered email and mobile phone after the order confirmation. On the official website of the courier partner, the client can use the tracking number to check the progress of the order delivery.

• For the delivery of your orders, we collaborate with outside couriers and shipping companies. As a result, we kindly ask that you thoroughly inspect the package and record a video of the process of unboxing the shipment after receiving it. This will allow us to use the video recording as evidence to resolve any disputes if there are any problems with the parcel—such as missing or damaged items.

• Our team will let the customers know if an unforeseen event causes a 10-15 day delay in order dispatch.

• While we do our best to process orders swiftly so that they can be delivered to you on time, there may occasionally be delivery delays that are beyond our control. Such inevitable delays may be brought on by : 

• Political disturbance in the region or nation, such as strikes, lockdowns ordered by the government, and bandhs, which are complete shutdowns of local, state, or national activities.
• Unfavorable weather circumstances, such as a lot of rain or air pollution,
• Natural catastrophes, such as floods and earthquakes, etc.
• Other unforeseeable events
• Kindly note that working days for ordinary deliveries are not established for Saturdays, Sundays, or Public/Gazetted Holidays.

CANCELLATION BY POP THE LABEL

The POP THE LABEL team retains the right to refuse or cancel certain orders for a variety of reasons.

• Orders from customers may be canceled or refused for a variety of reasons, such as incorrect product price or listing, lack of stock of the product or the raw materials needed to create it, and the discovery of payment-related problems that may possibly involve anticipated fraud.
• For any of the aforementioned reasons or any other reason, we have the right to refuse to accept or cancel any order.
• Prior to accepting customer orders, we might request extra verification or information in certain instances of anomalous conduct. For the same, we might get in touch with the consumer via registered email address or phone number.
• We properly notify the consumer via the contact information they have on file with us about the partial or full cancellation of their order.
• When we cancel prepaid orders for which the customer has already been charged the order amount, we refund the customer the amount charged in their registered bank account.
• By making the order, the buyer consents to accept POPTHELABEL's cancellation decision as final and waives all rights to appeal it.

PLEASE NOTE: 

The request for size exchange will be catered to only once. Please make the decisions accordingly.